Refund and Return Policy

At ShopIChartiable, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our refund and return policy below:

Returns

  1. Manual Returns Only: Currently, we only accept manual returns. Customers are responsible for shipping the product back to us for a refund.
  2. Return Shipping: Customers must cover the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged items during return shipping.
  3. Condition of Items: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
  4. Return Process:
    • Contact our customer support team at info@shopichartiable.online within 30 days of receiving your order to initiate a return.
    • Provide your order number, the reason for the return, and any relevant details.
    • Our team will provide you with the return shipping address and instructions.

Refunds

  1. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  2. Approval: If your return is approved, we will initiate a refund to your original method of payment.
  3. Processing Time: Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider’s policies.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items (unless they arrive damaged or defective)

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@shopichartiable.online.

Contact Us

If you have any questions about our refund and return policy, please contact us at info@shopichartiable.online. We are here to assist you and ensure a smooth and satisfactory return process.

Thank you for shopping with ShopIChartiable and supporting our mission to make a positive impact through charitable giving.

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